O2 UK Reviews

O2 has announced an annual price adjustment in line with the Retail Price Index (RPI) rate of inflation, which will affect the monthly prices of mobile plans from April 2024. Customers who joined before 8 February 2024 will see their plan prices increase from April 2024, while those who joined after that date will see increases from April 2025. The RPI rate was set at 4.9% on 14 February 2024. For plans starting before 25 March 2021, the tariff will adjust by the RPI rate. For example, a current mobile plan costing £10.00 will increase to £10.49, and a plan costing £30.00 will go up to £31.47. For plans starting on or after 25 March 2021, the Airtime Plan will increase by the RPI rate plus 3.9%, but the Device Plan will not change. To calculate the new bill amount, customers can use the calculator provided by O2.

O2 offers a variety of popular products and services including the latest mobile phones, SIM only deals, tablets, and accessories. Customers can find deals on devices like the iPhone 15 Pro Max and iPad 10th Gen, as well as SIM only plans with significant data allowances. Additionally, O2 provides unique services such as O2 Priority for exclusive offers and tickets, O2 Refresh tariffs for Like New devices, and O2 Wifi hotspots for data saving. The network also promotes Volt, a collaboration with Virgin Media offering faster broadband and doubled mobile data, and Multisave discounts for adding extra devices or SIMs.

O2 provides several payment methods for customers. The primary and most convenient method is Direct Debit, which is automated and helps ensure payments are not missed. Customers can select a monthly payment date that suits them, and the Direct Debit Guarantee offers security and protection. For those who prefer alternative methods, card payments can be made at any time using My O2, where card details can be stored securely. Additionally, O2 has simplified its billing for O2 Refresh customers by consolidating into one Direct Debit covering both Airtime Plan and Device Plan payments. It's also possible to make payments via bank transfer or using the automated payment line available through the O2 Community Forum.

O2's return policy allows customers to return devices or accessories within 14 days of purchase if they change their mind. For faulty devices or accessories, returns can be made within 30 days of purchase for an exchange, replacement, or refund. The process involves contacting customer support to initiate a return, and O2 provides a trackable label or a labeled jiffy bag for the return. Goods must be returned in unused condition and in the original packaging. An extended return period is offered for items bought as gifts between 2 November and 24 December, with returns accepted up until 8 January of the following year. As for the shipping policy, O2 sends a trackable label with a QR code, eliminating the need for customers to print it out themselves, ensuring a smooth return process.